Privacy Policy

Last updated: 29 March 2026

1. Who We Are

Chroma Clean Ltd ("we", "us", "our") is a cleaning services agency registered in England & Wales. We are the data controller for any personal data collected through this website (chromaclean.co.uk) and our related services.

Contact: hello@chromaclean.co.uk

2. What Data We Collect

We may collect and process the following personal data:

• Contact information — name, email address, phone number, postcode
• Quote and booking details — property type, service type, preferred dates, cleaning frequency
• Contractor application data — name, email, phone, work experience, right-to-work status, DBS check status, service areas, availability
• Technical data — IP address, browser type, device information, pages visited (collected automatically via cookies or analytics)
• Communication data — messages sent to us via email, WhatsApp, or website forms

3. How We Use Your Data

We process your personal data for the following purposes:

• To provide our services — processing quote requests, booking cleans, and managing ongoing service delivery
• To assess contractor applications — evaluating suitability, verifying right-to-work, and managing our contractor network
• To communicate with you — responding to enquiries, sending booking confirmations, and providing service updates
• To improve our website — understanding how visitors use our site so we can enhance the user experience
• To comply with legal obligations — maintaining records as required by law, including tax and employment regulations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract — processing necessary to fulfil a booking or respond to a quote request
• Legitimate interest — improving our services, managing contractor relationships, and operating our business
• Consent — where you have opted in to marketing communications (you can withdraw consent at any time)
• Legal obligation — where we are required to retain or share data by law

5. Data Sharing

We do not sell your personal data. We may share data with:

• Airtable — our CRM platform, used to manage quotes and contractor applications (data stored securely in the cloud)
• Netlify — our website hosting provider, which may process form submissions
• Assigned contractors — we share only the information necessary for a contractor to complete a booked clean (e.g. address, access instructions)
• Professional advisers — accountants, legal advisers, or insurers where necessary
• Law enforcement — if required by law or to protect our legal rights

6. Data Retention

We keep your personal data only for as long as necessary:

• Customer data — retained for the duration of our service relationship plus 6 years (for legal and tax purposes)
• Quote requests — retained for up to 12 months if no booking follows
• Contractor applications — retained for 12 months if unsuccessful, or for the duration of the working relationship plus 6 years
• Website analytics — retained for up to 26 months

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data (Subject Access Request)
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten") where there is no compelling reason to continue processing
• Restrict processing in certain circumstances
• Data portability — receive your data in a structured, machine-readable format
• Object to processing based on legitimate interests or direct marketing
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email us at hello@chromaclean.co.uk. We will respond within one month.

8. Cookies

Our website may use essential cookies to ensure proper functionality. We do not currently use advertising or tracking cookies. If this changes, we will update this policy and provide a cookie consent mechanism.

9. Security

We take appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), access controls, and secure cloud storage. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113